Datalogic EaseofCare [GFS4500, 5 Year]

Datalogic EaseofCare Service Programs

Datalogic’s EaseofCare service programs offer exceptional life-cycle support to ensure that products consistently operate at peak performance whenever you need them the most.

EaseofCare 2-Day Comprehensive

• 2-Business Day Turnaround (Excluding Transit)
• Normal Wear & Tear and Accidental Breakage coverage
• Factory Parts, Procedures and Selected Upgrades
• Wavelink Avalanche and Terminal Emulation software maintenance for Mobile computers
• Both Ways Freight paid by Datalogic
• 3 and 5-Year Options at time of Sale + Renewals

EaseofCare 5-Day

• 5-Business Day Turnaround (Excluding Transit)
• Defects in Materials and Normal Wear & Tear Coverage
• Factory Parts, Procedures and Selected Upgrades
• Wavelink Avalanche and Terminal Emulation software maintenance for Mobile computers
• One Way Return Freight paid by Datalogic (Ground)
• 3 and 5-Year Options at time of Sale + Renewals

EaseofCare Overnight Replacement Comprehensive

• Next Day product replacement
• Normal Wear & Tear and Accidental Breakage coverage
• Spare pool owned and managed by Datalogic
• Factory Parts, Procedures and Selected Upgrades
• Wavelink Avalanche and Terminal Emulation software maintenance for Mobile computers
• 3 and 5-Year Options at time of Sale + Renewals

EaseofCare Preventative Maintenance

The Datalogic Scheduled Preventative Maintenance (PM) Plan offers scheduled maintenance service calls to keep your equipment in peak operating condition.

• Bi/annual checkups on-site and certified statements of health
• Scheduled maintenance service calls to keep your equipment in peak operating condition
• Technical know-how for high technology solutions constantly up-to-date
• Internal technical staff training both for small maintenance and repair operations and correct system set-up restoration

EaseofCare Training

The on-site system training provides informal, hands-on training of your personnel, including supervisors and users, by the Datalogic Training Department. The training will include, among other things:

• Describing in detail operation of the scanner and associated equipment parameters
• Describing results of system component failures and required actions to return system to normal operation
• Using proper tools and safety precautions, replacing a malfunctioning component with an existing spare
• Explaining the procedure for saving/restoring a backup set of scanner parameters to/from a laptop