Janam XR2 Series Basic Extended Warranty

Janam JanamCare Service Plans

At Janam, their dedication to customer satisfaction is evident through their commitment to providing flexible and convenient service plans tailored to meet the diverse needs of valued customers. For enterprises seeking comprehensive coverage, the fastest turnaround time, and additional services like same-day software application reloading, Janam offer multi-year JanamCare® premium service plans. Additionally, Janam provides options for both comprehensive and basic extended warranty plans to cater to varying preferences and requirements.

JanamCare Service Plans Offer:

• Expert Product Repair - Janam’s expert technical team has extensive experience and will diagnose and resolve problems quickly and professionally. Products are restored to factory specifications via:
1. Repairs, alignments, adjustments, and restorations
2. Product and technology updates
• Flexible Options - JanamCare was developed to provide flexible service options that meet the unique needs of our customers. The options include:
1. Comprehensive coverage ― as long as the unit hasn’t been submerged or crushed, everything is covered, no questions asked
2. Application reloading ― units arrive back to the customer ready to redeploy
3. Spare in the air ― replacement unit ships as soon as return authorization is granted
• Two-Day In-House Turnaround Time - JanamCare provides standard repair with industry-leading two (2) business day turnaround time. Repaired units are returned via ground shipment by Janam, or customers may opt to purchase faster delivery.
• Telephone Support - Janam’s service depot technicians often catch and fix an issue during the initial phone call, before the unit is returned. Janam’s live telephone support is available Monday through Friday from 8:30am to 5:00pm EST* to provide:
1. Support for current versions of product and Janam-unique software
2. Help in filling out case reports
3. Assistance verifying a product problem
4. Interim software updates, local patches, bypasses, and/or support documentation

Plan Benefits:

• Fixed repair costs with no surprises
• Live toll-free telephone support
• Easy access to expert technicians
• Quick product replacement/exchanges
• Rapid application reloading
• Status tracking
Reliable turnaround time