BarcodeFactory Help Desk
Fast, Responsive, Consistent
Our products often require a high level of technical support. Barcode Factory service and support technicians are prepared to provide know-how and communicate clearly, consistently, and responsively. We are able to connect our clients to the right technical expert for any of our product lines.
Help Desk Hours
We offer our Barcode Factory Help Desk Monday through Friday, 8:30 AM to 5:30 PM EST. We also offer advanced Help Desk Support paid services for specific brands.
Advanced Help Desk Support paid services include:
- Highly trained, expert technical support whenever you need it, 24/7/365
- One number to call for help on all system-related issues
- Our technologists have direct access to a continuously updated knowledge database of common issues and solutions to speed up resolution
- Technologists can also quickly engage development engineers if required to help resolve even the most complex issues
- Expert resources, sophisticated tools, and proven, defined severity levels and case management methodology ensures rapid response and resolution
