Returns and Exchange Policy

Our professional staff is available to review your requirements before you order. In the event that your needs change, or you did not understand the features of the equipment that was purchased, we will make every effort to satisfy your requirements. Prior to returning any purchased item, you are requested to contact our Customer Service Department or your BarcodeFactory.com sales representative with details of your request. Returned items purchased within thirty (30) days are eligible for refund, minus a restocking fee (15% for hardware, 20% for media) and excluding shipping.

If you would like to exchange your product or return it due to a defect, you must have the original box and packaging it came with.

Requirements:

• The product is in the original manufacturers box.
• The original box has no writing on the box or damage to the box or its contents.
• Contents from the original box are included, such as packaging, foam padding, parts, accessories, literature, and CDs.
• The product is not damaged, written on or labeled by receiving business.
• We require returns to be over-boxed to protect from damage to the box and its contents, so that the product is in its original condition.
• In case of stock media returns: the media cannot be opened or used.

All returns require a Return Authorization Number (RMA) prior to returning the product. Any equipment received without an RMA will not be accepted. Contact us by email or phone to acquire an RMA.

To return or exchange a product:

1. Call our experts for assistance at 1-888-237-8525
2. You will receive a Return Material Authorization (RMA) number for returns and exchanges in 2-5 business days.
3. When returning, write the RMA number ONLY on the shipping label, NOT the box.

Media includes stock items such as labels, tags, and ribbons.

Note: These items, once opened or used, are non-returnable.

If the media is unused and unopened, it can be returned within thirty (30) days, but will incur a 20% restocking fee based on the purchase value. The customer is responsible for the shipping cost to return the product. A return authorization will be provided in advance of the return.

Custom labels, tags, and ribbons are non-returnable.

We can help you select the correct media for your printer or application before you make a purchase. To assist you in making the right choice, we offer free samples. Please complete our Sample Media Request Form. to receive samples before purchasing.

Non-returnable items include, but are not limited to: Software (opened or downloaded), custom products (including custom labels and tags) and any opened or used OEM labels, ribbons and tags. All software manufacturers do not allow returns or refunds on opened box software or activated key codes.

• TOSHIBA printers and printer parts are non-returnable for any reason other than manufacturer defects.
• CAB Printers and all CAB printer parts require a 15% restocking fee for any return for any reason other than manufacturer defects.
• TACH-IT products non-returnable.
• Avery/Novex printers and print heads are non-returnable for any reason other than manufacturer defects.
• Epson Color Works printers are non-returnable for any reason other than manufacturer defects.
• Afinia Color printers are non-returnable for any reason other than manufacturer defects.
• VIP Color printers are non-returnable for any reason other than manufacturer defects.

Any hardware item determined to have defects by the manufacturer can be returned or exchanged within thirty (30) days of purchase, but must have all original packaging and all original materials in the box. For assistance or details on returns, contact your sales representative via e-mail or calling 1-888-237-8525.