Zebra OneCare® Technical and Software Support (TTS)
Extended Technical Support and OS Software Updates
When managing your devices, you need to know that you can get technical support when you need it - but your standard warranty only provides technical support and software updates for ninety days. With extended technical support, you’ll have access to software upgrades and LifeGuard™ Android security updates. You’ll also have access to VisibilityIQ™ OneCare® for one, three or five years, with the defined service levels and rapid resolution commitment you need to keep your Zebra devices up and running.

Zebra OneCare® SV
Right-Priced Protection
When warranty coverage isn’t enough, but comprehensive service plans are more than you need, Zebra OneCare® SV bridges the gap. You get double the coverage period for manufacturer defects, a five-day turnaround time for repairs at a Zebra depot, two years of technical support (as opposed to ninety days), access to software upgrades and LifeGuard™ Android security updates, and VisibilityIQ™ OneCare®. You’ll also have access to multiple services, such as device commissioning, express shipping and more. Available for TC2X mobile computers and select printers.

Zebra OneCare® Essential
Basic Assurance
This core service provides essential coverage for your devices. You get the Zebra entitlements that set the bar for service and support: coverage for accidental damage and normal wear and tear, standard repair turnaround times, and live agent access to software upgrades, Android security updates, Cloud-based VisibilityIQ™ OneCare® and more.

Zebra OneCare® Select
Maximum Protection
When time is of the essence, choose Zebra OneCare® Select. This service includes everything in Zebra OneCare® Essential, plus increased service levels that deliver faster issue resolution. This includes around-the-clock live agent access and a next business day replacement device that’s ready to use right out of the box.