Zebra OneCare Services
With Zebra OneCare you choose the service level you need with our Premier service being fully customizable, allowing you to create a package that meets the unique needs of your business.
View
the Zebra OneCare Fact Sheet
If it's broken, we'll fix it. We make it fast and easy - any time of day or night.
Our experts speak your language - with 16 languages, we're ready to support associates in just about every corner of the world.
For customers who only require access to software updates and higher levels of support:
- Dedicated phone line for support
- 8x5 base availability with 4 hour response time
- Priority call handling with defined escalation process
Our foundational service offering, with comprehensive coverage that includes:
- Printer cleaning and adjustment
- Technical support during your local business hours
- 3-day turnaround time on repairs
- User assessment and learning resources help you educate your users on how to use our devices
- On-Site Service: We can dispatch a technician to your facility to troubleshoot and resolve issues for the most critical situations
Higher level of care, delivering more capabilities:
- Replacement Service: If a device needs repair, we ship out a replacement as soon as you notify us - before we receive your broken unit. We'll even commission your printer settings and label formats, so your printer is ready to use on arrival
- 24/7: No matter what time of day or night you have a problem, our experts are ready to help. Select service provides a technical support help desk with 24x7 availability
- Asset Visibility: Want visibility to better manage assets within your environment? Our cloud-based visibility service option, powered by our Asset Visibility Platform, provides the location, condition and usage patterns of your LinkOS network enabled printers to enhance worker productivity
The highest level of service provides:
- Deeper operation insight to streamline your operations
- The option to choose the features you need
- Customization of printer settings and software
- Integration of 3rd party software and peripherals
- Perform advanced diagnostics to meet your business needs
| Standard Features | Essential | Select | Premier |
|---|---|---|---|
| Term | 3-5 years | 3-5 years | Custom |
| Online access to operating system software | OS updates and upgrades | OS updates and upgrades | OS updates and upgrades |
| Support help desk | M-F, 8am-5pm local time | 24x7 support | Dedicated |
| Comprehensive coverage, including printheads, normal wear and tear, and accidental breakage | • (Tabletop optional) |
• (Tabletop optional) |
• |
| Online Return Material Authorization (RMA) Support | • | • | • |
| Services dashboard | Future | Future | Future |
| User assessment/access to online training | • | • | Custom |
| Spares pool management | N/A | • | • |
| Device Commissioning (application loading and configuration management) | Optional | • | Custom |
| Repair turnaround time | 3 business days from depot receipt Optional: next business day |
Same day shipment of replacement device | Same Day |
| Return shipping | Standard: ground Optional: next business day |
Next business day | Same Day |
| On-Site Service - Tabletop printers | Optional | Optional | Custom |
| Visibility service | Optional | Optional | • |
| Hosted Device Management service | Optional | Optional | • |
| Battery Maintenance and Refresh services | Optional | Optional | Custom |
NOTE: Services and Service availability may differ by region. Please contact your Zebra sales representative for details
The BarcodeFactory offers a wide selection of services for all available Zebra brand printers & mobile devices. Call 888.237.8525 today to speak with a Zebra Authorized Service Provider today!
For more information or to discuss your project, Contact Us or call 888-237-8525.